We have a 24-hours return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unconsumed, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a photo of item/items and attach them in the e-mail when you report.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Delivery fee for your separate purchase will be waved with a refund code created for you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Items consumed and disposed without our inspection/consent will not be eligible for refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.